Shipping policy

Please note that we use an external shipping provider therefore have very limited control once your goods leave our warehouse.

If no one is at your address to receive your order it may not be delivered. In this case please contact StarTrack directly using the tracking information we have sent you to either change the delivery address or arrange re-delivery.

If your order can't be delivered at all it will be returned to Cup & Carry. In this case we will contact you to organise re-delivery. Please note that this will involve an additional delivery fee.

Unfortunately we can't guarantee delivery dates or delivery time windows.

If your order includes items with different lead times, we’ll ship everything together based on the item with the longest lead time, except for express items which will be dispatched separately on a quicker lead time.