FAQs

Our factory is located at 72-78 East Street, Brompton, South Australia. Orders can be collected between 8am to 4pm Monday to Friday.

Our sales office is located at 23 East Street, Brompton, South Australia. We are open from 9am to 5pm Monday to Friday.

All of our products are available to order online so you can shop at your convenience.

If you are after:
- Larger quantities
- Express print options
- Food Paper cut to a custom size
- Sophisticated artwork
- Storage solutions
- Are a reseller

Please complete our Personalised Service Form and one of our Business Development Specialists will contact you.

Yes! We partner with many resellers who promote and on-sell our products to their customers.

Click here for more information on our Reseller Benefits or complete our Personalised Service Form for a Business Development Specialist to get in touch.

1. Select the product and quantity.
2. Upload your artwork (or checkout without this and we'll contact you).
3. Add the items to cart and checkout.
4. Review and approve your digital proof (sent within 24 hours).
5. Production (we get excited!).
6. Your order is dispatched in 7-10 days for digital prints and 15-20 days for flexographic prints.
7. Your order arrives (your turn to get excited).

Yes! When we receive your order we'll start working on your artwork proof immediately and send this to you to approve within 24 hours. Our pricing allows for 2 rounds of edits and we won't print anything until you're completely happy.

Yes! We specialise in high volume orders too! Contact us here with the product and quantity you require and we'll be in touch with a quote.

- Printed Bags: 250 units
- Printed Cups: 500 units
- Printed Food Paper: 1,000 sheets
- Printed Tissue Paper: 1,000 sheets
- Printed Wrapping Paper Rolls: 5 rolls
- Printed Wrapping Paper Sheets: 1,000 sheets

- Digitally Printed Products: 7-10 days
- Flexographically Printed Products: 15-20 days

You can find the printing method at the top of each product page under the product heading.

We also offer an Express Service for urgent orders. Call us on 1800 497 134 or email hello@cupandcarry.com.au to discuss your requirements.

Delivery times are additional.

Once your order has left our warehouse, we’ll send you an email with a tracking number which you can use to track the delivery of your order.

Yes… provided the artwork has not been approved.  Call us immediately on 1800 497 134 to discuss what is possible.

If there is an issue with your order or you've received incorrect or damaged goods, please contact us and we’ll do our best to make-good the situation.

You'll receive the following updates from us as your order progresses through our system:

1. An Order Confirmation email upon order placement.
2. An email with your artwork proof for approval.
3. An email with the tracking number upon dispatch.

Still got questions? Email us here with your order number.

We work from JPEG, AI, PNG, PDF, SVG and EPS files…provided they are in a high enough resolution.

If you are not sure if your file will be suitable, please send it to us via email and our Customer Service team will be in touch to confirm.

We print digitally and flexographically
depending on the product and quantity.
Digital Printing:
- Colours are made from CMYK (Cyan, Magenta, Yellow & Black).
- Same price regardless of the number of colours - the sky's the limit!
- Best suited to photographic images, complex designs and artwork containing multiple colours (can print single colours too).
- Cannot print white or metallics.
- Pantone colours will be converted to CMYK and will be similar but not an exact match.
- More economical on small quantities.
- Artwork is printed to file with no intervention meaning colours can vary between printers and materials.

Flexographic Printing:
- Pantone spot colour printing.
- Maximum of 4 colours.
- Require a Pantone code for each colour (or we can assist with a colour conversion).
- Recommended when colour accuracy is important.
- Can print white and metallic colours.
- More economical on large quantities.

No. A digital proof is not colour accurate and what you see on screen will look different to the finished product.

We do not charge artwork or set-up fees and our pricing allows for up to two rounds of edits to the artwork proof. Charges apply for 3 or more edits however this is rarely necessary.

Yes. Colours printed on brown kraft typically appear darker than they otherwise would. Don’t worry though… we will do our best to match to your chosen colour/s and will flag with you any potential issues prior to production.

Delivery charges are based on the size and weight of your order. We ship all orders with Startrack whose rates are very competitive. To calculate the freight on your order, add the products to your cart and enter your post code at checkout and the applicable freight charges will populate.

Alternatively, if you are based in South Australia, you are welcome to collect your order from our warehouse located at 72-78 East Street Brompton, Monday to Friday, between 8am to 4pm. Simply select “Pick Up” at checkout and we’ll send you an email or call you when your order is ready to be collected.

Yes! Select “Pick Up” at checkout and we’ll let you know when your order is ready for collection.

Our warehouse is located at 72-78 East Street, Brompton and is open Monday to Friday, 8am to 4pm.

Sorry! Our couriers need a physical address to deliver to so please enter a business or home address. Deliveries occur Monday to Friday between 9am and 5pm so please ensure someone will be present to accept the delivery between these times.

We use Startrack to deliver our orders and cannot guarantee delivery dates or times. As a guide, the following transportation lead times can be expected:

- SA metro: 1 Business Day
- VIC Metro: 1-2 Business Days
- NSW Metro: 2-3 Business Days
- QLD Metro: 3-4 Business Days
- WA Metro: 5-7 Business Days
- ACT Metro: 3-4 Business Days
- NT Metro: 4-5 Business Days
- TAS Metro: 6-8 Business Days
- Regional areas: an additional 3-5 days on top of the above.

We can use a Premium Freight Service to expedite the delivery of your order. Contact us for a quote.

We can only ship to one delivery address per order.
For deliveries to more than one address, please place a seperate order for that destination.

If your order has been dispatched but has not yet arrived, we suggest checking the delivery status of your order by clicking on the link in the dispatch notification email we sent you.

If there was a Failed Delivery Attempt this means that no one was at the address to receive the order or the driver could not find the address, in which case you can reach out to Startrack directly to arrange re-delivery.
If your order can’t be delivered or there are multiple failed delivery attempts, your order might be returned to us in which case additional fees may apply to re-consign your order.

Still stuck? Call us on 1800 497 134 or email us with your order number and we'll do our best to help.

We are able to offer super-fast turnaround times and small volumes by sticking to a standard range of sizes.

If you can’t find a size that’s suitable, we suggest reaching out to our sister company PaperPak to discuss a custom size. Their minimum order quantities start from 3,000 bags and have a 6-12 week lead time.

We’ve created a Bag Print Guide which explains the printable area on each size. As we take an existing bag and over-print on it, we are limited to printing in the centre of the bag on the front and back only.

All of our bags are made from paper which is 100% recyclable and compostable…even the handles!

Please remove the handle reinforcements on the Delivery Bag prior to recycling and composting.

All of our bags are made from strong and durable paper that has been thoroughly tested to safely carry a variety of products and weights, giving you peace of mind.

We are able to offer small volumes and super-fast turnaround times on bags by using inkjet printing. This is similar to your standard photocopier or home printer. Minor print imperfections can occur as part of the printing process and are deemed acceptable.  

Contact us if you'd like a sample that illustrates our print capability.

Yes! We offer a choice of PE or Compostable cups that comply with all state-based sustainability regulations.

- Standard PE cups are lined with polyethylene.
- Compostable cups are made with polylactic acide (PLA) and are commercially compostable to AS 4736. Pair these with our fibre lids for a 100% compostable cup and lid combo!

Currently, PE cups are banned in SA, WA, Hobart and Darwin however our compostable cups are compliant in these states.

For more information on the Single Use Problematic Plastic bans (SUPP's) legislation in your state, follow these links: ACT, NSW, NT, QLD, SA, TAS, VIC, WA.

We offer three types of lids:

1. Smooth Lids are made from polystyrene.
2. Fibre Lids are made from natural fibres like sugarcane pulp or bamboo fibres and are certified for both home and commercial composting (AS 4736 & AS 5810).
3. Paper Lids are made from paper board and have a PE (polyethylene) lining for durability.

For customers based in SA, WA, Hobart or Darwin, please select our fibre lids for compliance in these states.

For more information on the Single Use Problematic Plastic bans (SUPP's) legislation in your state, follow these links: ACT, NSW, NT, QLD, SA, TAS, VIC, WA.

Our food paper is suitable for an array of applications, including:

- Burgers and sandwiches
- Pastries and baked goods
- Deli and takeaway items
- Fried foods
- Tray liners

It is food-safe, grease-resistant and can be printed with your branding with up to 100% print coverage, making it a versatile packaging solution for cafes, restaurants, and takeaway.

Yes! Our food paper is compostable and recyclable through kerbside recycling.

We offer the following standard sizes which can be ordered online and we also often cut to a custom size.

For a quote on a unique size, complete our Personalised Service Form.

- 500 x 750mm (Full sheet)
- 500 x 375mm (Half sheet)
- 250 x 375mm (Quarter sheet)
- 250 x 250mm (1/6 sheet)
- 250 x 187.5mm (1/8 sheet)
- 166.6 x 187.5mm (1/12 sheet)

Yes! Our Food Paper is grease resistant preventing oils, sauce and moisture from soaking through, keeping food fresh and your hands clean! .

Yes! our Tissue Paper and Wrapping Paper is compostable and recyclable through kerbside recycling.